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Retail Champion of the Year 2026
Chosen by Consumers. Discover the 2026 winners and the research behind the awards.
BEYOND THE RESULTS
The awards show what shoppers recognise. Our Executive Intelligence Briefings look further into what may sit behind those results, what is changing in the market, and which questions deserve further discussion.
Excellence in Technology
The Technology Shoppers Actually Notice
What makes shoppers see a retailer as technologically advanced when yesterday's innovation becomes today's normal?
4–6 min read
Customer Experience
When Shopping Just Works
What makes a store enjoyable when one visit is a quick stop and another calls for time, choice or help?
4–6 min read
Recommended by Shoppers
When a Store Is Worth Recommending
Why a pleasant shopping trip and a strong recommendation are not always the same thing.
4–6 min read
Loyalty Program
When a Loyalty Programme Changes What Shoppers Do Next
How does membership become useful enough to shape the next visit, basket or choice?
4–6 min read
Healthy Food
4–6 min read
Localness
What Makes a Store Feel Local?
Why growing retailers need to decide what should stay different from place to place.
4–6 min read